Session 10 – This is the change order management description Effective change order management can dramatically reduce a subcontractor’s risk and increase profitability. This four-hour interactive course explores the change order process from a subcontractor’s viewpoint and provides participants with hands on training in recognizing, scoping, pricing, and negotiating change orders. This course culminates in a mock negotiation where participants can immediately practice the skills that they have learned. Learning Objectives:

• How to properly notify owners and general contractors of changed conditions to reserve your rights

• How to scope, price and sell a change order

• Negotiation strategies to maximize outcomes

Session 10 – Case studies dispel common myths and pitfalls of typical field productivity approaches. Case studies illustrate effective Crew Level Production Planning techniques, including visual batching of work, input worksheets, resource (manpower) loaded scheduling, and labor cost analysis, simple daily productivity tracking and forecasting, and effective, measurable improvement strategies. Following this course, participants will be able to: • Clearly and simply define and measure productivity. • See first-hand case studies and real examples of planning tools designed to set targets and manage labor productivity for superior results.

Session 11 – Construction is a service industry and how we treat our customers impacts the success of the project and business. This session will drive home the importance of developing great customer relationships and how to navigate dissatisfaction when it occurs. We will explore the one question that needs to be asked to ensure your customers are happy and how to keep them coming back for years.

Session 11 – One survey reported that Project Managers spend 90% of their time communicating. We will explore the mediums of communication and discuss how to be more successful communicators by knowing ourselves better, avoiding roadblocks to communication and listening better. Participants will learn skills that will help them be more inefficient and improve their relationships internally and externally.

Session 12 – At the conclusion of the program, we will provide participants with the opportunity to set goals and develop personalized action plans for their development. The purpose of this session is two-fold. We are seeking to help participants make the learning stick by defining and committing to make changes when they return to the office. Secondly, we strive to encourage goal setting behavior by teaching how to set goals and develop plans to achieve those goals.

Session 12 – At the conclusion of the program, we will provide participants with the opportunity to set goals and develop personalized action plans for their development. The purpose of this session is two-fold. We are seeking to help participants make the learning stick by defining and committing to make changes when they return to the office. Secondly, we strive to encourage goal setting behavior by teaching how to set goals and develop plans to achieve those goals.