Rocky Mountain Chapter, NECA/SMACNA Colorado

Session 8 – Well defined, scalable systems and processes deployed with technology and used consistently by everyone in the company are the foundation to minimizing risk and achieving predictable results. Many contractors know and understand this concept, and many have, at some point, defined their processes. Perhaps they are sitting on a bookshelf right now and are rarely used or even referenced in order to understand the company procedures. The more a company grows the more difficult it becomes to develop and deploy these systems. Yet the need increases dramatically. We will discuss how to define standard procedures in your organization, generate buy in that will operationalize their use, and how to utilize them as a platform to build bench depth that will move the organization to the next level.

Learning Objectives:

• Illustrate the value of workflow documentation and provide examples of how best of class contractors develop and document standardize workflow • Demonstrate how to leverage technology in the deployment of standardized processes and procedures that create consistency and predictable results.

• Describe the keys to successfully operationalizing processes including staff training and metrics that provide visibility on compliance and the bottom-line impact.